Terms of Use
Acceptance of Services
Your use of Internet services operated by Trinetra, including branded services operated by Trinetra on behalf of partner companies, associated companies and other third parties, is subject to the following Terms of Use.
Trinetra reserves the right to update the Terms of Use at any time without any notice. The most current version of the Terms of Use can be reviewed by clicking on the “Terms of Use” hypertext link located at the bottom of our website pages.
By accessing and/or using this website, you are agreeing to the following terms and conditions:
Description of Services
Through its websites, including branded web sites operated by Trinetra on behalf of partner companies, associated companies and other third parties, Trinetra provides you with access to a variety of online services and resources, including AVL tools, download updates, and product information (collectively “Services”).
The Services, including any updates, enhancements and/or new features, are subject to the Terms of Use.
Software Available on from This Website
Any software that is made available to download from this website (“Software”) is the copyrighted work of Trinetra and/or its suppliers. Use of the Software is governed by the terms of the license agreement, if any, which accompanies or is included with the Software (“License Agreement”). An end user will be unable to install any Software that is accompanied by or includes a License Agreement, unless he or she first agrees to the License Agreement terms.
The Software is made available for download solely for use by end users according to the License Agreement. Any reproduction or redistribution of the Software not in accordance with the License Agreement is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
The software is provided by Trinetra “as is” and any express or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall Trinetra be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possibility of such damage.
Service Scope
Trinetra Wireless provides fleet management software, GPS tracking solutions, mobile applications, reporting tools, alerts, dashboards, GPS hardware, IoT devices, integrations, and related support services, depending on the customer’s selected plan, modules, hardware configuration, implementation scope, and commercial agreement.
The availability of specific features, devices, integrations, reports, alerts, and support services may vary based on the purchased solution and applicable service agreement.
Product Demonstrations
Product demonstrations, trials, presentations, screenshots, sample reports, and demo environments are provided for evaluation and informational purposes only. Demo data may be sample, anonymized, or representative data.
Features shown during a demonstration may depend on selected modules, hardware requirements, subscription level, integrations, and implementation scope. A product demonstration should not be treated as a guarantee that every feature shown will be included in every customer subscription or deployment.
Software and Device Ownership
All software, applications, platform features, dashboards, interfaces, reports, documentation, firmware, trademarks, logos, designs, and related intellectual property remain the property of Trinetra Wireless or its licensors, unless otherwise stated in a written agreement.
Ownership of GPS devices, sensors, accessories, or other hardware supplied by Trinetra Wireless depends on the applicable purchase order, invoice, subscription plan, rental agreement, or commercial contract.
Customers may not copy, modify, reverse engineer, resell, sublicense, distribute, or create derivative works from Trinetra Wireless software, firmware, devices, or platform components except where expressly permitted under a written agreement.
Customer Accounts and Access
Customers are responsible for maintaining the confidentiality of login credentials, user accounts, passwords, administrator access, API keys, and system permissions.
Customer administrators are responsible for creating, modifying, disabling, and monitoring user access within their organization. Access should only be granted to authorized personnel.
Trinetra Wireless may restrict, suspend, or terminate access where unauthorized use, security risk, misuse, non-payment, policy violation, or unlawful activity is suspected.
Service Availability and SLA References
Trinetra Wireless aims to provide reliable access to its fleet management platform and related services. However, service availability may depend on mobile networks, GPS signal availability, internet connectivity, third-party hosting providers, customer hardware condition, device installation quality, and external infrastructure.
Any uptime commitment, support response time, maintenance window, or service-level obligation will apply only if expressly stated in a separate written Service Level Agreement, subscription agreement, proposal, or customer contract.
Unless specifically agreed in writing, information on this website should not be interpreted as a guaranteed uptime commitment or SLA.
Customer Data Ownership
Customers retain ownership of the operational fleet data, vehicle data, driver data, route data, location data, sensor data, reports, and business records submitted to or generated through the Trinetra Wireless platform, subject to the applicable agreement.
Trinetra Wireless may process customer data to provide services, generate reports, deliver alerts, maintain the platform, support users, improve performance, troubleshoot issues, and meet contractual obligations.
Customers are responsible for ensuring that they have the necessary rights, permissions, employee consents, driver consents, customer approvals, and legal basis to collect, upload, monitor, process, store, and use fleet-related data through the platform.
Acceptable Use
Customers and users must not misuse the Trinetra Wireless website, software, devices, APIs, integrations, reports, or services.
Prohibited activities include unauthorized access, credential sharing, security testing without approval, reverse engineering, API abuse, uploading malicious code, attempting to disrupt platform performance, violating applicable laws, infringing intellectual property rights, misusing location data, or using the platform for fraudulent, unsafe, unlawful, or unauthorized monitoring activities.
Trinetra Wireless may suspend or restrict access if unacceptable use, security risk, misuse, or legal violation is identified.
Limitation of Liability
To the maximum extent permitted by applicable law, Trinetra Wireless shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, business interruption, data loss, operational delays, vehicle downtime, missed deliveries, third-party claims, or loss arising from use of or inability to use the website, software, devices, integrations, or services.
GPS tracking, alerts, reports, driver monitoring, geofencing, temperature monitoring, and other platform outputs may depend on GPS signal availability, mobile network coverage, device condition, installation quality, sensor accuracy, internet access, user configuration, and third-party systems.
Customers remain responsible for operational decisions, fleet safety procedures, driver management, compliance validation, maintenance decisions, emergency response, and business outcomes based on platform data.
Documents Available on from This Website
Copyright in these documents is vested in Trinetra. The documents are issued in confidence for the purpose only for which they are supplied. They must not be reproduced in whole or in part except with the consent in writing of Trinetra.
The documents and related graphics published on the web site may include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Trinetra and/or its respective suppliers may make improvements and/or changes in the product(s) and/or the program(s) described herein at any time without any notice to you.
Links to External Sites from This Website
This website may provide links to external websites whose contents, including any links contained within them, are not under the control of Trinetra. Accordingly, Trinetra expressly disclaims any responsibility for the contents and design of any external websites linked from Trinetra website. Trinetra provides such links only as a convenience and the inclusion of any link does not imply endorsement by Trinetra of any website, organization, company, product or service. Please inform Trinetra immediately if you have any concerns relating to inappropriate or illegal content of any external website linked from Trinetra website, so that these links can be removed.
Member Accounts, Passwords and Security
You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Trinetra immediately of any unauthorized use of your account or any other breach of security. Trinetra will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Trinetra or another party due to someone else using your account or password.
No Unlawful or Prohibited Use
As a condition of your use of the Services, you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Services in any manner that could damage, disable, overburden, or impair any Trinetra server, or the network(s) connected to any Trinetra server, or interfere with any other party’s use and enjoyment of any Services. You may not attempt to gain unauthorized access to any Services, other accounts, computer systems or networks connected to any Trinetra server or to any of the Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Services.
Governing Law and Dispute Resolution
These Terms of Use shall be governed by and interpreted in accordance with the laws applicable to the legal entity operating Trinetra Wireless, unless otherwise stated in a written agreement.
Any dispute, claim, or disagreement arising from the use of this website, software, devices, services, or related materials should first be addressed through written notice to Trinetra Wireless. If the matter cannot be resolved through good-faith discussions, it shall be handled according to the dispute resolution process, jurisdiction, and governing law stated in the applicable customer agreement or commercial contract.
For legal notices, customers and users should contact Trinetra Wireless through the official contact details provided on this website.
